PRIVACY POLICY

Héritiers de l’Heure

Last updated: 22 December 2025

Héritiers de l’Heure (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our brand, website, products, and services.

1. Personal Information We Collect

We may collect and process the following personal information:

Full name and surname
Email address
Contact number
Delivery and billing addresses
Identification details where legally required (e.g. customs, courier verification)
Payment-related information (processed securely via third-party payment providers)
Order history and purchase preferences
Communications sent to us (email, WhatsApp, forms, or social media)
Website usage data (cookies, IP address, browser type, device information)

We only collect information that is necessary, relevant,and lawful for the purposes described below.

2. How We Use Your Information

Your personal information is used to:

Process and fulfill orders
Deliver products and arrange courier services
Communicate with you regarding orders, inquiries, or support
Verify identity where required by law or logistics partners
Comply with legal, tax, and regulatory obligations
Improve our website, services, and customer experience
Send marketing communications only where consent has been given

We do not sell, rent or trade your personal information.

3. Lawful Basis for Processing

We process personal information based on one or more of the following lawful grounds under POPIA:

Your consent
Performance of a contract with you
Compliance with a legal obligation
Legitimate business interests that do not override your rights

4. Sharing of Personal Information

We may share your information with trusted third parties only where necessary, including:

Courier and logistics partners (e.g. FedEx, DHL)
Payment processors and financial institutions
IT service providers and website hosting services
Legal, accounting, or regulatory authorities where required by law

All third parties are required to maintain appropriate security and confidentiality standards.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Loss
Unauthorised access
Misuse
Alteration or destruction

Access to personal information is limited to authorised persons who require it for legitimate business purposes.

6. Data Retention

We retain personal information only for as long as:

Necessary to fulfil the purpose for which it was collected
Required by law, tax, or regulatory obligations

Once no longer required, information is securely deleted or anonymised.

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion of your information
Object to processing of your personal information
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details below.

8. Cookies & Website Tracking

Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings, though this may affect site performance.

9. International Transfers

Where personal information is transferred outside South Africa (e.g. international couriers or service providers), we ensure appropriate safeguards are in place as required by POPIA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

11. Contact Information

For privacy-related queries or requests, contact:

Héritiers de l’Heure
Email: info@heritiersdelheure.com